Delivery Information

STANDRD DELIVERY SERVICE

Our standard delivery service applies to England and Wales and does not include Scotland, Northern Ireland and associated British Islands. Your order will be dispatched within 5 working days by an approved courier and you should normally receive your goods within 7 working days of ordering. Some products may require longer timescales for delivery, depending on the item, quantity, location for delivery and current stock levels. These items will be advised by STORE DEPOT at the time of ordering. If your order cannot be fulfilled, we will contact you by e-mail and offer you the alternative of accepting late delivery, or a full refund.

OUTSIDE UK STANDARD DELIVERY SERVICE AND OVERSEAS PURCHASES

If you require delivery outside of our standard UK delivery service, including Scotland, Scottish Highlands, Northern Ireland and associated British Islands, or if you are purchasing goods from overseas, please email us at support@triangtoys.com or telephone STORE DEPOT on 0871 202 2700 (+44 871 202 2700 from outside the UK) for a delivery quote before ordering any products from us.

GUARANTEE

All products (including Duplay and Java Teak branded goods) are guaranteed by STORE DEPOT for 1 year against faulty workmanship. If you have a faulty product within 7 days STORE DEPOT will pay for the collection and return of this product, after 7 days it is the customer's responsibility to pay for the postage of this item back to STORE DEPOT who will either replace, repair or refund the item. If we are unable to repair or replace the item we will refund the original cost. Please note this guarantee does not cover fair 'wear and tear'. Guarantee does not affect your statutory rights.

PAYMENT

STORE DEPOT accepts orders using a credit card. You can use Visa, Visa Debit (Delta), Visa Electron, Mastercard, Solo, Switch. When asked to provide your details you will be moved into a secure area and the padlock symbol will appear at the bottom of your browser. We use 256 bit SSL encryption which means your information is extremely secure. Please note we can only ship to the billing address.

TELEPHONE ORDERING

If you are having problems with ordering on our web site or simply prefer to order by telephone just call us on 0871 202 2700 (+44 871 202 2700 from outside the UK). Please note we carry a 2.5% handling fee for credit card payments taken over the telephone. Your debit card remains unaffected. Please note we can only ship to the billing address.

PROBLEMS

If you have any difficulty with using our website please email support@triangtoys.com or alternatively call us on the above number.

PRICES

The prices shown on the STORE DEPOT website are quoted in pounds sterling and are valid from 6/7/10, with the exception of special offers where validity is stated otherwise. Prices, discounts and offers may be added, amended or removed at any time across our range. We reserve the right to change our prices and any impending delivery charges (if applicable) without prior notice.

RECEIPT OF GOODS

As it is unlikely that you will be able to check your order fully at the time of delivery we ask that you sign the carriers delivery note as "UNCHECKED". This will enable us to seek compensation from the carrier for any damage they may have caused during transit.

CANCELLATION

You have the right to cancel any contract with us. You must inform us in writing of your wish to cancel within 7 working days starting on the day after the day the goods are delivered to you. You should return the goods to us to the address below at your cost and we recommend you ensure the goods are adequately insured during any return journey. If you have not returned the goods within 21 days of cancellation, or if requested, we can collect the goods from you at your cost. We will refund the total amount of money paid by you for the goods less any costs to collect the goods, if required, within 30 days starting on the date on which we receive a notice of cancellation in writing from you. The goods must be returned in their original packaging and condition. You have a legal obligation to take care of the goods and when returning them you must ensure they are adequately protected to prevent damage. (N.B. These rights apply to the UK and other EU countries only)

You can contact us as follows:

Address: STORE DEPOT,1-5 Front Street, Middleton on The Wolds, Driffield YO25 9UA

Telephone: 0871 202 2700

Fax: 01377 217555

E-mail: support@triangtoys.com

Vat Number: 828627596

Registered Office: Middleton On The Wolds

Company Registration Number: 4891897